Privacy Policy
We at Gambit Technology Inc. (together with our affiliates, "Provider", "we", "our" or "us") respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, "Services").
Gambit Co provides technology and communication services (including the Chloe AI Concierge) on behalf of our clients. When we reference "Services" in this Privacy Policy, this includes technology and communication services we provide on behalf of our clients.
A note about accuracy: Our Services generate responses by reading a user's request and predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. You should not rely on the factual accuracy of output from our models.
1. Personal Information We Collect
We may collect personal information relating to you ("Personal Information") as follows:
Personal Information You Provide
Account Information: If you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history.
Anonymous User Sessions: If you use our Services without creating an account, we may create a persistent anonymous user record. Anonymous sessions reset after 30 days of inactivity, unless you return within that period. You may manually clear your session at any time using the "Clear Session" option.
User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide ("Content").
Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
Social Media Information: If you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details.
Information We Receive Automatically
Log Data: Your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
Usage Data: Types of content that you view or engage with, features you use, actions you take, time zone, country, dates and times of access, and device information.
Cookies: We use cookies to operate and administer our Services, and improve your experience. You can set your browser to accept all cookies, reject all cookies, or notify you whenever a cookie is offered.
2. How We Use Personal Information
We may use Personal Information for the following purposes:
- To provide, administer, maintain and/or analyze the Services
- To improve our Services and conduct research
- To communicate with you, including to send you information about our Services and events
- To develop new programs and services
- To prevent fraud, criminal activity, or misuses of our Services
- To carry out business transfers
- To comply with legal obligations and protect our rights, privacy, safety, or property
We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, improve and add features, and conduct research.
3. Disclosure of Personal Information
In certain circumstances we may provide your Personal Information to third parties:
Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions. Text messaging originator opt-in data and consent will not be shared with any third parties.
Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, or transition of service, your Personal Information may be disclosed and transferred. Text messaging opt-in data will not be shared for marketing purposes.
Legal Requirements: We may share your Personal Information with government authorities or other third parties if required by law, to protect our rights, to detect fraud, or to protect safety and security.
Affiliates: We may disclose Personal Information to our affiliates. Text messaging opt-in data will not be shared with affiliates for marketing purposes.
4. Text Messaging (SMS) Data
When you opt in to receive text messages from us or from services we operate on behalf of our clients, we collect your mobile phone number and your consent to receive such messages.
Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.
We use your phone number and opt-in consent solely to send you the text messages you have requested. You may opt out at any time by replying STOP. Standard message and data rates may apply.
5. Your Rights
Depending on location, individuals may have certain statutory rights in relation to their Personal Information, including the right to:
- Access your Personal Information and information relating to how it is processed
- Delete your Personal Information from our records
- Rectify or update your Personal Information
- Transfer your Personal Information to a third party (data portability)
- Restrict how we process your Personal Information
- Withdraw your consent at any time
- Object to how we process your Personal Information
- Lodge a complaint with your local data protection authority
We don't "sell" Personal Information or "share" Personal Information for cross-contextual behavioral advertising. We also don't process sensitive Personal Information for the purposes of inferring characteristics about a consumer.
6. Children
Our Service is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.
7. Links to Other Websites
The Service may contain links to other websites not operated or controlled by us ("Third Party Sites"). The information that you share with Third Party Sites will be governed by their specific privacy policies and terms of service.
8. Security and Retention
We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information. However, no Internet or email transmission is ever fully secure or error free.
We'll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations.
For anonymous users, we retain the anonymous user record in our system. Individual sessions reset after 30 days of inactivity, or when you manually clear your session.
9. International Users
By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the United States and/or Canada and may be disclosed to our service providers and affiliates in other jurisdictions.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.
11. How to Contact Us
If you have any questions or concerns not already addressed in this Privacy Policy, or if you would like to exercise any rights with respect to your Personal Information, please contact us at [email protected].